Sales & Account Manager
REF084
Ennova Research was born to be different. We see beyond today’s needs focusing on R&D to bring innovative, human-driven and tech-driven solutions to the market. We solve business problems using the latest research, design and technology to find the ideal solution together with our customers. This continuous research brings an exponential improvement in our potential and in the professional growth of our team, customers and collaborators. We have been providing IT solutions ranging from Enterprise Systems and Mobile Applications to Artificial Intelligence and Internet of Things (IoT) since 2007 in both the private and public sectors.
Ennova Research is headquartered in Venice, Italy, and has 135+ engineers, data scientists, developers, hackers, designers, HR specialists, finance wizards, foosball experts, superheroes and super admins flex-working from our offices in Venice, Padua, Milan, Lomazzo (Como), Bologna, Rome, Cagliari and Catania.
We are looking for a brilliant Sales & Account Manager with at least five (5) years of experience in this role and who will be responsible for the following activities:
Responsibilities
- Ownership of the full sales cycle from lead to close
- Establish lasting relationships with stakeholders and decision-makers.
- Foster new relationships for EnGo through outbound efforts
- Identify customer needs and collaborate with EnGO teammates to ensure customer success with special emphasis on signup, upgrade, and renewal.
- Initiate, negotiate and close new and renewal contracts with customers.
- Communicate and organise/escalate issues appropriately including: billing, legal, security, onboarding, and technical inquiries.
- Provide recommendations and educate customers on new features and releases.
- Monitor and identify adoption and utilisation trends and through market analysis.
- Conduct periodic customer health-checks with an emphasis on customer satisfaction.
- Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas adopting Agile methodologies.
Requirements
- 5+ years proven experience.
- Experience selling Enterprise Software.
- Ability in contacts management using CRM.
- Experience managing a pipeline and closing large contracts and ability to articulate complex solutions and map them on to customers’ needs, presenting demos of products and services (online and in person).
- Ability to create reports and dashboards.
- Proven negotiation and closing skills.
- Excellent communication skills both with customers and within an organisation.
- Excellent presentation abilities and composure in front of all levels of technical and business customers or prospects.
- Ability to be flexible and quickly adapt to changing business needs and processes.
- Good English level, both written and spoken.
Nice to have
- Bachelor or higher degree preferred in a relevant field.
- Good knowledge of the Agile methodology and Scrum Framework.
What you will get from us
- Full-time employment.
- Professional growth opportunities.
- Training program.
- Teamwork and participation in team building activities.
- A dynamic, young, creative and stimulating environment.
- Open-minded and multicultural work environment.
- Experience with national and international clients.
Location
Milan-Venice
The data will be processed and stored exclusively for present and future selection purposes, guaranteeing the rights referred to in art. 13 Legislative Decree 196/03.
Ennova Research guarantees equal opportunities. The remuneration and the type of contract will be assessed on the basis of personal skills and knowledge.
